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Goods which prove unsuitable may be returned for refund or exchange if they are returned to us within 7 days of receipt. Subject to the following conditions:


  • Returned carriage paid.

  • Received in a resalable condition.

  • Returned unused in their original condition in order to secure a refund.

  • Returned complete with all packaging in good condition.

  • Returns are to be accompanied by the senders name and address, account number, order reference number and reason for return. Please help us to help you.

  • We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc. You may require it on the event of a claim with your carrier.

If you have any queries relating to your order please call 0151 327 8483 or email

Please note we will try our very best to find a solution for any problems which may arise, we are here to help our customers.

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